Refund policy

Last Updated: Jan 25, 2026

At Treasured Radiance, we are committed to providing high-quality workout equipment and a positive shopping experience. Please review our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item is unused, unworn, and in its original packaging
  • The refund request is made within 14 days of delivery
  • Proof of purchase (order number or receipt) is provided

Items that show signs of use, damage, or alteration may not be eligible for a refund.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as Final Sale
  • Digital products or downloadable content (if applicable)
  • Gift cards
  • Items damaged due to misuse, improper handling, or normal wear and tear

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the defect or damage

Once reviewed, we will arrange a replacement or issue a full refund at no additional cost.

4. Return Process

To initiate a return:

  1. Contact our support team at contact@treasuredradiance.com
  2. Include your order number and reason for return
  3. Wait for return approval and instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Processing Time

  • Once we receive and inspect the returned item, refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

8. Contact Us

For any questions regarding this Refund Policy, please contact us at:

Email: contact@treasuredradiance.com
Store Name: Treasured Radiance